Lenward Freeman

(214) 708-0788

(972) 754-7868

lrke@netzero.com

 

NETWORKING & WIRELESS PROFESSIONAL

 

SUMMARY OF QUALIFICATIONS

 

Handling customer calls/correspondence for scheduling nightly maintenance work

 

Offer assistance to customers with network maintenance issues

 

Records all customer information and call history information accurately on appropriate
paperwork or electronic systems

 

Ensures maximum sensitivity, proper routing and responsiveness to all customer
requirements

 

Maintain level of knowledge and understanding of features of service, operating systems
marketing promos and special offers

 

Seasoned troubleshooter and network technician with over 15 years of experience

 

Able to solve problems and learn new technologies quickly and independently

 

Expert in 2G and 3G wireless systems with some 4G experience

 

PROFESSIONAL EXPERIENCE

 

AT&T MOBILITY

4331 Communications Dr.

Dallas, Texas 75211

06/08/2011 - Present

 

Position: TECHNICIAN MSC/RNOC (NETWORK PROVISIONING)

 

Responsible for T1 trunk provisioning and testing for the AT&T cellular mobile network. In addition provisioning and testing trunks duties consist of adding and removing digital cross connects, building, disconnecting trunk groups. Disconnecting and turning up trunks for new turn up’s, researching and verifying trunk information. Updating Granite works and CTS remedy with test results, opening trouble tickets when necessary. Working with network engineering and field personnel as required. Assisting techs with trouble shooting issues on all ATT switches Dacs and Tems fallouts issues.

 

 

Genesis ATC

San Antonio, TX

June 2010 - April 2011

 

Position: Trunk Testing Technician

 

Performs provisioning, test and turns-up of switch-to-switch trunks for AT&T Mobility using the Granite Works Client application

Monitor the Granite "trunking queues" for work orders in the "ready" state with a description "assign trunk translations"

Technician will pull such Work Order for Processing. Verify or add switch data fill for the trunk(s) using the command language interface corresponding to the OEM Switch or Media Gateway being worked

Provision and map DACCS ports as required

Update Granite Works at the time each Work Order task is completed

Monitor and take appropriate action on management memos regarding "past due" lists or "customer not ready" lists

Maintain up-to-date Granite Works application Login information

Maintain up-to-date Switch/Median Gateway IP addresses and Login information

Trunk Test and Turn-up

Familiar with Nortel, Ericson, and LU Switches in a Mobility Network

Understand the functions of remote switches and digital cross connects in the network

Familiar with VOIP

 

Pyramid Consulting

Alpharetta, GA 30022

September 2009 - March 2010

 

Position: NOC Tier 1 Engineer for AT&T

 

Providing O&M Support Monitoring (Tier1) for the Field Support Engineer on Ericsson GSM&UMTS Radio Access Network equipment

Carry out expert level diagnostic investigation of customer-impacting network issues and provide technical guidance to technicians who are diagnosing, troubleshooting, and repairing of Ericsson radio network equipment

Utilize CTS to create trouble tickets from Netcool critical alarms

Technical support experience and the specialized knowledge of an Ericsson Radio access network equipment including BSC and RNC

Detailed knowledge of GSM/3GPP Standards

 

Goodman Networks

Plano, TX 75903

April 2009 – September 2009

 

Position: NOC Tier 1 Engineer for T-Mobile

 

Monitoring the Alcatel Lucent Spatial 5020 (WCS) Call Server and the 7540 Wireless Media Gateway (WMG) Wireless Soft Switch (WSS) Wireless Element Manager (WEM) using Homer, Netexpert and Granite from the T- Mobile Citrix platform

Ensuring high availability and attainment of service levels. Other responsibilities included: effectively communicating and escalating alarms to ensure quick resolution; utilizing a network management system via computer terminals to detect and analyze alarms and completing trouble tickets to document equipment issues

Answering incoming telephone calls to the NOC

Performing remote testing of telecommunications facilities to isolate problems; and maintaining NOC procedures and equipment records

Providing network status reports to various departments; receiving telephone requests from various departments and vendors and providing technical assistance and demonstrated knowledge of transmission facilities, provisioning and facilities testing (DS0, DS1, OC3 and DS3)

 

Glow Networks

Richardson, TX 75080

June 2008 - October 2008

 

Position: R F Tester Engineer

 

Perform data collection on 2G and 3G cellular network using TEMS Investigation 8.2.2 and X-Cal-Do2.50.03 (Ericsson Dynamic Telecommunications RF data collection tool EVDO Shack Down)

Using navigation tools, mapping software such as Delorme Street Atlas, Microsoft Streets, Trips and Microsoft Word, Excel and CutFTP Test, identify and troubleshoot problems in the field with cellular networks as well as with data collection equipment, as necessary, in order to meet applicable RF engineering standards set forth as per Quality Assurance procedures

 

 

Glow Networks

Richardson, TX 75080

October 2006 - April 2007

 

Position: Granite Consultant/Cingular (Wireless in Indianapolis)

 

Implemented numerous changes into Granite Xpercom database including building or modifying paths. Solid ASR process experience using the new web based VFO (Virtual Front Office)

Project also included defining Microwave transport, constructing filters to find extraneous software errors and building IMT, PSTN, trunks etc. Able to retrieve cross connect data from the Titan 5500 and Tellabs 532OL Dacs

Identify and Troubleshoot T1 and microwave issues from HOP to HOP using AOTS

 

Orin USA INC

March 2006 - September 2006

 

Positions: Ericsson Test Engineer/Project Lead

 

Responsible for AXE hardware testing and upgrades. For live switch Integration, for Ericsson Customers Sites Supported of the implementation and testing of AXE. Supported numerous RPP expansion projects

Technical knowledge of IP switches integration of R11 and R12. Background includes PCN 366 and 368 support, and experience loading Data Translation and correcting any errors from data files for commissioning new equipment, TRC upgrades, IOG to IOG Wagon and RP upgrades

Experienced in the installation and testing of Ericsson APG 40, Ericsson BSC and MSC 212/33; 212/40

 

S. Com Inc.

Lucent Technologies & Cingular

January 2005 - February 2006

 

Positions: UMTS/MSC/NOC Engineer

 

The in market Operation Engineer (NOC) is responsible for resolving and/or escalating any and all customer related T1, hardware /software issue in a timely manner pulling information from Granite

Working with the customer and using NetCool for alarms issues and Psax's & Tellabs to resolve any T1 and other related issue

As a RNOC Engineer you are responsible for technical support, this includes technical analysis, vendor interface, outage resolution, and maintenance of Cingular's wireless network throughout the region

 

Data Work Force

800 N. Pearl Street, Suite 900

Dallas, TX 75201

June 2004 - September 2004

 

Position: ST2 Switch Technician: (T-Mobile)

 

Responsible for upgrading Ericsson Switch with the latest Edge software, locking and unlocking the BTS's and troubleshooting for any problems, keeping log files of pre post and post active, (verifying Alarm, Site Configuration and any changes to the Site Configuration)

Making sure before the tech leaves the Site that the status of the site has been completed, BCCH are on STRU in each sector, no door alarm are present, get cleared with the NOC, due calls processing on each sector, and drive away hand off test by field tech

 

 

EDUCATION

 

El Centro College

Dallas, TX

Major: Computer Science

 

Bellevue College

Bellevue, WA

Major: Networking Associate of Sciences and CCNA

Relevant coursework: Cisco 201, 202, 203, and 204